BACHAR SHARBAK

IT Support

UAE

Profile summary

Entry-level IT Support professional with a Bachelor's degree in Information Engineering (Computer Networks and Systems). Skilled in Windows installation and configuration, Windows Server (Active Directory, Group Policy), TCP/IP networking, and hardware and software troubleshooting. Experienced in accurate record keeping with Microsoft Excel and in working with field teams in time-sensitive situations. Seeking an IT Support / Help Desk position to apply technical knowledge and build practical support experience.

Key skills

Technicalbasic BIOS settings
ProfessionalHardware and software troubleshooting software installation printer setup and driver installation IT documentation and record keeping Windows OS installation system configuration and software setup Active Directory (AD) Domain Controllers user and group management Organizational Units (OUs) Group Policy Objects (GPO) TCP/IP IP addressing and subnetting DHCP DNS VLANs inter-VLAN routing static and dynamic routing STP EtherChannel ACLs NAT/PAT Cisco Packet Tracer GNS3

Professional experience

Site SupervisorSep 2026 - Present
Ugarit Palace (Fit-Out)UAE
  • Supervise workers on site to execute the required fit-out designs.
  • Ensure work is carried out according to the approved designs and project requirements.
Employee – Field Registration & DistributionJan 2025 - Jan 2026
BATOUL AssociationLatakia, Syria
  • Registered affected and high-need families through field visits, collecting beneficiary information directly and entering it into Microsoft Excel.
  • Maintained accurate beneficiary records and data in Microsoft Excel.
  • Assisted in distributing food and hygiene supplies to approximately 1,200 families.
  • Coordinated with the field team to organize registration and distribution activities efficiently.
Employee – Field Registration & DistributionJan 2024 - Jan 2025
WATAD FoundationLatakia, Syria
  • Registered affected and vulnerable families in the field and maintained accurate beneficiary records in Microsoft Excel.
  • Assisted in distributing food and hygiene supplies to approximately 2,000 families.
  • Supported field activities in the emergency response to wildfires in rural Latakia.
  • Worked effectively with field teams in challenging and time-sensitive situations.
Scout Leader & Logistics OfficerJan 262 - Jan 2016
Scout of Syria – Latakia CommissionSyria
  • Joined the Scout movement in 2016 and became a Scout Leader in 2024; led the Brass Band and organized training, activities and team operations.
  • Served as Logistics Officer, coordinating equipment, supplies and logistical requirements for activities and events.
  • Participated in the earthquake emergency response in Latakia, supporting relief activities.
IT Support Specialist Career Path
Cisco Networking Academy
  • Cisco Networking Academy – IT Support Specialist Career Path (in progress)
First Aid Course
Doctors' Syndicate in Syria
  • First Aid Course – Doctors' Syndicate in Syria
Human Resources Course
  • Human Resources Course – Level 1
Scout Leaders Training Course
Scout of Syria, Latakia Commission
  • Scout Leaders Training Course – Scout of Syria, Latakia Commission
Assistant Group Leader Training Course
10th Scout
  • Assistant Group Leader Training Course – 10th Scout

Projects

Simulated enterprise network topologies

Configured simulated enterprise network topologies in Cisco Packet Tracer and GNS3, including VLANs, inter-VLAN routing, OSPF/EIGRP/RIP routing, ACLs, NAT/PAT, DHCP and DNS.

Cisco Packet Tracer GNS3 VLANs OSPF EIGRP RIP ACLs NAT PAT DHCP DNS
Windows Server environment

Set up a Windows Server environment with Active Directory, Domain Controller, OUs, user and group accounts, and Group Policy (GPO).

Windows Server Active Directory Domain Controller OUs Group Policy GPO

Education

Bachelor's Degree, Information Engineering – Computer Networks and SystemsJan 2020 - Jan 2025
Latakia University

Languages

Arabic · Native

English · Intermediate